The support costs are charged at €60.00 net per hour with a minimum charge of one hour. If you are planning to update your website frequently, we offer three support options. These support packages last for a 6- or 12-month period and include pre-paid man hours. This saves you money and gives you peace of mind that your website is fully protected. Unused support hours will expire the following month. If your support hours are insufficient in one particular month, we can offer you extra support hours at the discounted rate of €49.00 based on your maintenance agreement.

We are happy to draw up an individual support agreement in line with specific requirements for customers requiring more assistance than is offered in our support options.

Standard support. This package is suitable for small static websites which are not updated very often. It includes 4 hours of technical support per month which can be used to update or adapt content and to monitor your website.

Medium support. This package is recommended for static or dynamic websites which are often updated or require more intense monitoring due to their high visitor figures. It includes 8 hours of technical support per month for monitoring and editing content.

Large support. The comprehensive hassle-free package for complex websites and applications. It offers 16 hours of technical support per month which covers checking, updating or adapting content and monitoring your website.